Training Services and Solutions
Training is a planned, continuous effort by management to improve employee competency levels and organisational performance, it is a development that looks beyond today’s job; it prepares employees to keep pace with the organization as the later grows.
A good manager is a man who isn’t worried about his own career but rather the careers of those who work for him. -Henry S. Burns
In every market, customers are demanding higher quality, lower costs and faster cycle times. To meet these requirements, firms must continually improve their overall performance. However, the most important competitive advantage for any firm is its workforce; training has become a strategic investment rather than a budgeted cost, training frequently improves workers’ skills and boosts their motivation. This, in turn, leads to higher productivity, increased profitability and reduces turnover ratio.
Our Training
Customer Service Classroom Training
- Classroom instruction: through which employees acquire knowledge and skills in a classroom setting.
- Frequently includes the use of videos and role playing in addition to traditional written materials, lectures, and group discussions.
- Simulation can be part of classroom instruction, particularly for complicated jobs that require an extensive amount of learning and in which errors carry a high cost.
On Job Training
- On-the-job training has a general reputation as most effective for vocational work, and Direct Customer Contact Jobs.
- Takes place in a normal working situation
- Get the best out of your people
- Immediate Feedback on performance.
- Emphasizes on individual weak points.
Leadership Training
- Understand the meaning, requirement and benefit of Training.
- Understand the methods of Training; realize the differences between Training and Teaching.
- The Importance aspects related to Learning and enhancing the same.
- Styles and Evaluation of Training and Training methods.
- Understand Good Presentation and communication skills.
- Conduct a Training session skillfully confidently.
Train the Trainer
- Grants the ability to train subordinates
- Styles and Evaluation of Training and Training methods.
- Knowing adult learning process
- Learning to prepare before training
- Knowing how to write lesson plan
- Facilitating discussion
- Demonstrating effectively
- Interacting well with audience
- Refreshing and recapping own knowledge
Sales Training
- Selling in a Challenging environment
- Building and Retaining Customer Relationships
- Identifying the Sales process – Analyzing Customer needs
- Developing Sales and Negotiation Skills
- Product Positioning and Unique Selling Prepositions
- Presenting the product in the Right way
- Closing the Deal – Closing Techniques
- Sales Strategies – Competitive Advantages of Strategic Sales Planning
- Cross Selling and Up selling
Please note that all Ethos Consultancy training solutions are certified by The International Customer Service Institute.
Our Training Team
- Training consultants
- Multilingual Trainers
- Highly Experienced in Customer Service
Coming from different backgrounds, our multilingual training consultants insure the delivery of the training related to your market and that meets your customer’s needs covering Tourism, Banking, Hospitality, and Aviation; In a Professional edutainment method that fits all ages in Arabic and English offering the following services:
- Conducting Classroom trainings in all kinds of venues
- On-Job training – OJT
- Best Practice Observation- BPO
- Performance Evaluation
- Training Assessment
- Computer Based Training
Training Methodology
Tailor made trainings, upon request and depending on your establishment requirements. Our training books and materials are altered in order to enhance and accentuate the topics your employees need to improve and gain experience in. The methodology used is a new training methodology that focuses on entertainment while educating (Edutainment), which maintains the interest of the attendees, eases the subjects’ understanding and allows attendees to relate the training to real life experiences. Edutainment (Entertainment-Education) uses a blend of core communication theories and fundamental entertainment pedagogy to guide the lead to the new Customer Service Orientation your employees are expected to embrace after the training.