Ethos Consultancy

Certified Manager of Quality/Organizational Excellence Training Course

The Certified Manager of Quality/Organizational Excellence is a professional who leads and champions process-improvement initiatives—everywhere from small businesses to multinational corporations—that can have regional or global focus in a variety of service and industrial settings. A Certified Manager of Quality/Organizational Excellence facilitates and leads team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives, and helps develop measurement systems to determine organizational improvement.

Achieve a hands-on view of how to implement quality management principles, tools and techniques in projects to create quality outputs, satisfy customer requirements and achieve project success. Learn how to gather metrics, identify customer requirements, prepare a quality management plan, utilize quality tools and techniques to monitor and control the project, and ensure the delivery of quality products and services.

To find out more on the course content and other useful information, please click here.

How Ethos Consultancy’s Certified Manager of Quality/Organizational Excellence training course differs from the rest:

  • Get training from an accredited and acclaimed instructor with industry experience.
  • Mock Tests to prepare you for the actual exam along with exercises.
  • Complete guidance for theory papers.
  • State of the Art training facility to suit every professional need.
  • Individual Consulting ensuring maximum attention to detail for every student.
  • 24/7 blackboard support where students from different batches can interact amongst themselves as well as the instructor on different issues.
  • Course Material which includes everything you need to know from all sources.
  • Complete assistance while applying for the exam.

What you will achieve

  • An understanding of the relationship between quality planning, quality assurance, and quality control
  • An understanding of numerous tools and techniques which can be used to monitor and improve quality
  • The ability to develop and track key quality metrics to satisfy customer needs
  • The ability to determine process metrics to maintain quality standards
  • An understanding of the responsibilities of senior management, the project manager, and project team members to ensure the existence of an adequate quality management process

Topics for the Constructed-Response (Essay) Portion of the Certified Quality Manager Exam

Candidates will be presented with three open-ended questions from which they can select the two that they prefer to answer. Candidates will have 45 minutes in which to write responses to the two chosen situations. Prior to the start of the constructed-response portion of the exam, candidates will be given 5 minutes to review and select their situations. Candidates may split their time spent on the problems as they like. Their responses will be graded on their knowledge of quality management as it relates to the content areas listed below and in the following skills and abilities: communication, critical-thinking, personnel management, general management.

For more information on the various topics that will be tested, please click here.

Who Should Attend

  • Professionals who face the challenges of helping their organization focus and deploy common goals, strategies, plans and customer requirements.
  • Directors, managers, supervisors and team leaders who are required to apply a fact-based design, control and accelerated-improvement process that achieves performance results.
  • New and experienced people in quality who want to use the QM framework and proven approaches and tools to be more effective on the job.