Customer Service Benchmarking
Organisations have become increasingly committed to service quality and to measuring their own performance. Whilst continual customer service performance measurement is extremely valuable and should be part of every organisations customer service improvement initiatives, customer service benchmarking results against peer organisations is one of today’s most effective improvement methods.
Through measurement and benchmarking, executives and managers can compare their results against peer organisations, identify best practices, share experiences and participate in a community of organisations dedicated to achieving customer service excellence.
International Customer Service Benchmarking
Ethos is able to offer a unique and exclusive service to organisations wishing to benchmark locally in the Middle East or internationally on all aspects of service quality and customer satisfaction. International Benchmarking now plays an essential role in helping organisations to understand where they are placed in the global market place. Being able to benchmark your performance with other organisations from across the world provides major advantages in developing best practices in your own organisation.
Ethos is the Middle East’s exclusive partner to the Common Measurement Tool (CMT), an award winning customer satisfaction survey design tool which has its roots in Canada and is used as part of the Canadian government's quest to deliver service excellence.
"Benchmarking is the practice of being humble enough to admit that someone else is better at something, and being wise enough to learn how to match or even surpass them at it." Robert Keay, Managing Director