Employee Satisfaction Surveys
The link between employee satisfaction and customer satisfaction is often forgotten or regarded as a low priority. This is a huge mistake as your customer facing staff influence your customer’s satisfaction level greatly.
Employee satisfaction surveys are a crucial part of customer service measurement. Not only do they help employers measure and understand their employees' behaviour - attitude, opinions, motivation, and satisfaction, these surveys also help employers understand the cultural nuances that can very often be interpreted as unsatisfactory service levels.
Employee Satisfaction Survey Reports
Ethos has developed its own online reporting application, KnowledgeTRAK Surveys. All survey results are presented in a clear and concise manner using graphs, tables and written explanations ensuring you understand exactly what your customers think. Ethos’ innovative online survey reporting tool allows delivery of your reports in the shortest time possible.
"Ethos helped RTA through the measurements of customer satisfaction (surveys, mystery shopping) which gave RTA the ability to identify our weaknesses and the chance to improve our services to increase our customer satisfaction levels" Dubai Roads & Transport Authority