Services
Ethos Consultancy combines innovative cutting-edge internet technology with tried and tested communications strategies to develop a set of services that cut to the bone when achieving superior customer service. Ethos' services, combined with its products have helped organisations in the Middle East to achieve sustainable competitive advantages in customer service. Our services include:
Mystery shopping measures the quality of customer service from the viewpoint and experience of a customer, and provides reporting within 48 hours of the mystery shopping activity. More about Mystery Shopping
The best way to find out whether your customers are satisfied is to ask them. Whether it's face-to-face, over the phone or by email, measuring customer perceptions of critical success factors is paramount to increasing customer satisfaction. More about Customer Satisfaction Surveys
Employee satisfaction surveys help employers measure and understand their employees' attitude, opinions, motivation, and satisfaction. All of which contribute to the delivery of superior customer service. More about Employee Satisfaction Surveys
Benchmarking customer service performance with organisations who are delivering best practice in customer service excellence is an essential part of organisational improvement. More on Customer Service Benchmarking
Working with both the public and private sector, our customer service training is tailored as an in-house program to address specific issues within your organisation. More about Customer Service Training
The International Customer Service Standard (TICSS)
TICSS enables organisations to focus on the delivery of excellence in service quality while providing recognition of success through a formal third party certification scheme. More about TICSS
Offering a full-service consulting practice from overall campaign strategy to customer service measurement and improvement, Ethos Consultancy can help you become a market leader in customer service. More about Customer Service Consultancy
Recent Reports and Insights
Read more about the latest trends and perspectives regarding customer service quality in our Recent Reports section. Our customer service reports and insights cover the entire spectrum from service strategy to service operations across various industries throughout the Middle East.
Client Successes
Ethos is proud to collaborate with some of the Middle East’s most successful companies to help them transform their service quality to compete in today's challenging economy. Learn more about examples in your industry:
Read about Dubai Bank's performance in the 2009 Bank Benchmarking Study.