Value Moments
Value Moments is one of Ethos Consultancy’s newest product developments. Each moment within a customer’s experience is not equal. Value Moments allows organisations to diffuse the current customer experience, segment and analyse the customer interaction points and devise a blueprint that shows which are more significant in heightening the overall customer experience.
Value Moments is a strategic paradigm that enables organisations to develop and deliver customer service as a competitive differentiator and sustained value driver. Value Moments is built on the premise that every customer experience, from start to finish, is littered with Value Moments that have an intrinsic input into whether the customer “VALUES” the relationship with the business/organisation.
Each Moment is not equal, some Moments have a high influence on customer satisfaction, and Value Moments helps organisations identify and weigh these instances. Weighing these instances allows organisations to give more attention to an instance with a higher value in the eyes of the customer.
Visit the Value Moments website to find out how to make this new concept work for your organisation.
"Value Moments are those instances and interactions that make the difference in improving customer satisfaction and increasing customer loyalty" Robert Keay, Managing Director, Ethos Consultancy