TICSS Customer Service Benchmarking

Ethos Consultancy’s global partners, The International Customer Service Institute (TICSI) will soon launch its Customer Service Benchmarking Index. This benchmarking index will be based on results generated by The Institute's online self assessment tool and will provide organisations with a comparative analysis on where they stand with respect to customer service in global and local markets.

This benchmarking index will also offer opportunities to identify and learn from best practice in customer service.

Benefits of Benchmarking

  • Identifies specific problem areas in the customer service cycle
  • Clearly identifies strengths and weaknesses
  • Helps to prioritise improvement opportunities and focus resources in areas of the customer service cycle that need most attention
  • Makes it easier to increase performance expectations and "raise the bar"
  • Creates a sense of competitiveness and a real desire to improve on current customer service
    • levels
  • Challenges people to "work smarter" instead of "working harder"
  • Ultimately Increases customer satisfaction which impacts positively on customer loyalty and customer retention

 

TICSS customer service benchmarking

What we think at Ethos...

"Building a shared knowledge base is key to spreading innovation and delivering quality customer-centered services" Ellie Damneh, Director of Consultancy & Business Development, Ethos Consultancy


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