ReplyFirst Feedback Management System
ReplyFirst is an online centralised multilingual customer feedback management system that makes it easy for organisations to manage internal and external communication such as suggestions, complaints and feedback.
ReplyFirst has multi-channels of input that allows your company to gain feedback from a wide range of customers. Such channels include; corporate website, email, phone, fax, mail, feedback box, call centre and onsite kiosk.
With its own in-built tracking feature, ReplyFirst customer feedback management system allows organisations to monitor the complaint, suggestion or feedback flow from the moment the customer submits a response through to resolution. ReplyFirst also allows you to segment the process and generate a report based on respondent characteristics such as gender, age, etc.
Benefits of ReplyFirst:
- Online real-time customer feedback tracking system
- Automatic notifications and alerts
- Multi-lingual - supports English and Arabic languages
- Remote access to ReplyFirst
- Archiving complaints, suggestions and feedback
- Sort and categorise complaints, suggestions and feedback
- Accurate on-demand reporting
"Ethos’ online tools have made it easier… which allows all the concerned people to check online 24/7 for the results and take the required actions faster and easier" Dubai Roads & Transport Authority