TICSS Free Online Customer Service Self Assessment
As global partners of The International Customer Service Institute (TICSI), Ethos Consultancy is licensed to implement and train organisations on The International Customer Service Standard (TICSS), the first and only global customer service standard.
TICSI has recently launched a free online customer service self assessment and reporting solution. This self assessment tool provides organisations with an overview of how they are performing against the requirements of The International Customer Service Standard (TICSS) and helps organisations identify their strengths and weaknesses in the field of service quality.
The online self assessment tool takes 30 minutes to complete and provides real-time reporting on the organisation's current customer service performance.
Customer Service Self Assessment Reporting
After completion of the online self assessment, organisations receive a real-time summary PDF report. This report contains the organisation's overall customer service performance score as well as a score indicating level of compliance with each of the 5P requirements, providing meaningful and detailed results which can be used to create a relevant and effective customer service excellence action plan.
Benefits of Customer Service Self Assessment
- Catalyst for delivering customer service excellence
- Increase customer satisfaction
- Increase customer retention and loyalty
- Increase efficiency in service delivery
- Improve employee satisfaction
- Improve employee commitment
- Identifies inefficient and unproductive activities along the customer journey
"TICSS is not just about turning JARING into a customer focused organisation, but also transforming JARING’s culture, processes and policies towards service excellence" JARING Communications