KnowledgeTRAK Mystery Shopping
Ethos Consultancy is known for its innovation and forward thinking. Always endeavoring to be one step ahead, in 2007 Ethos decided to launch a new reporting tool to support both mystery shopping solutions and satisfaction surveys. This tool was named KnowledgeTRAK and it revolutionised reporting capabilities for mystery shopping waves.
Benefits of KnowledgeTRAK Mystery Shopping
Fast reporting: 24-48 hours after a mystery shopping visit has been completed, enabling decision makers to make decisions in real time, hence making the journey to customer service excellence more efficient.
Relevance & Flexibility: questionnaires and reports are tailored to each organisation's specific needs enabling decision makers to get straight to the point.
Clarity: reports are easy to generate, comprehensive, use colourful illustrations and are easy to follow. Creating a Power Point presentation for your managers just got a whole lot easier!
Convenience: KnowledgeTRAK is accessible anywhere in the world; all you need is a computer, the internet and your unique log in details.
"Ethos’ online tools have made it easier … which allows all the concerned people to check online 24/7 for the results and take the required actions faster and easier." Dubai Roads & Transport Authority