Products
In order for businesses to succeed with their objectives, innovative customer service goes side by side with innovative products and solutions. With this in mind, and by developing in-house cutting-edge web-based technology, Ethos Consultancy has developed a range of customer service orientated products and solutions that help clients achieve a sustainable competitive advantage in the field of customer service. Our products include:
KnowledgeTRAK Mystery Shopping
KnowledgeTrak mystery shopping is an innovative online analytics solution that allows clients to view job results and a comprehensive report within 24-48 hours of the job finishing. More about KT Mystery Shopping
KnowledgeTrak surveys is an online solution that allows clients to create and publish customised multi-lingual surveys in minutes, and then view results graphically and in real time. More about KT Surveys
Customer Service Benchmarking Studies
Being able to benchmark your performance with other organisations from across the world provides major advantages in developing best practices in your own organisation. More about International Benchmarking
Our online feedback management solution that allows organisations to centrally manage complaints/suggestions and identify areas for improvement in the delivery of a quality experience. More on ReplyFirst
Self Assessment allows organisations to review their customer service performance, identify areas of improvement and prepare an action plan to address any gaps preventing them from delivering customer service excellence. More about TICSS Customer Service Self Assessment
An integral part of improving organisational service quality performance is to be able to benchmark your customer service with international organisations and learn from them. More about TICSS Benchmarking
Value Moments are those instances that allow organisations to develop and deliver customer service as a competitive differentiator and sustained value driver. More about Value Moments
Recent Reports and Insights
Read more about the latest trends and perspectives regarding customer service quality in our Recent Reports section. Our customer service research and insights cover the entire spectrum from service strategy to service operations across various industries throughout the Middle East.
Client Successes
Ethos is proud to collaborate with some of the Middle East’s most successful companies to help them transform their service quality to compete in today's challenging economy. Learn more about examples in your industry.
Read about Dubai Bank's performance in the 2009 Bank Benchmarking Study.