Ethos Consultancy

The 11^th of February saw the dawn of the first official ranking for SME’s in the Middle East. Launched by the Mohammed Bin Rashid Establishment for SME Development (Dubai SME), the Dubai SME 100 seeks to identify Dubai’s top SME’s that are role models the Emirate can be proud of. After winning the SME Business Star of the Year award in 2010 and the SME Advisor Best Consultant Award in 2011, Ethos Consultancy was picked from 72,000 SME’s to be among the top 100. Ranking at 25, Ethos Consultancy proves to be a testament to high levels of innovation and quality customer service solutions.

His Excellency Sami Al Qamzi, Director General of DED, said, “The Government of Dubai has launched various initiatives to promote entrepreneurship and SME development under its SME 5-year plan. This commitment to promote entrepreneurship and SMEs is in the DNA of Dubai, supported and led by our socio-economic stability, openness and visionary leadership. The Dubai SME 100 initiative will serve to inspire our emerging SMEs. It will encourage them to think outside accepted parameters, push their creativity and thus achieve their goals.”

“The SME 100 helps to sustain growth within the region. It serves as a tool to inspire SME’s to invest in innovation and people and identifies gaps for improvements and attracts attention of investors which adds real value. Ethos Consultancy is honored to be placed amongst such a prestigious list of companies and to help in driving the economy in the region.” says Robert Keay, Managing Director at Ethos Consultancy.

Ethos is the leading customer service consultancy in the Middle East, committed to the improvement of customer loyalty by delivering exemplarily levels in customer service for its clients.

Since its founding in 1995, Ethos has developed a range of customer service orientated solutions that help clients achieve a sustainable competitive advantage in the field of service quality. By positioning excellence in customer service as a competitive differentiator and sustained value driver, Ethos now helps over 50 clients intensify the customer experience, reinforce ongoing customer loyalty and maintain healthy profitable growth.

It is also the exclusive Territory Franchise Partner (TFP) of The International Customer Service Institute (TICSI) in the Middle East and founding partner of Customer Service Week in the UAE.

For the 2^nd year running Ethos Consultancy picked up an award at the Annual SME Advisor Middle East Stars of Business Awards & Summit which took place on Monday 28^th of November 2011 at Jumierah Beach Hotel. After winning the Business Star of the Year Award in 2010, Ethos beat off competition from over 3,500 SME applicants to win the SME Advisor Best Consultants in the UAE Award. This award is testament to the high levels of innovation and quality customer service solutions delivered by Ethos and its employees.

Ethos Employees gladly receiving the SME Advisor Best Consultants Award

ADCB sponsored the summit which is now a regular and well established programme in the UAE. The programme supports and rewards entrepreneurs who have developed successful businesses here in the UAE and recognises the following categories: Trade, Hospitality and Tourism, Retail, Media and Marketing, Events and Entertainment, Professional Services, Health and Wellness, Technology and Online, Manufacturing, Construction and Real Estate, Effective Financial Implementation, Incredibly Innovative Approach, Best Technology Approach, Impressive Management Policies, Consultants, Business Set Up, Transportation Logistics, ICT and Support Services, Finance, Green business of the year, Admirable woman entrepreneur, Emirati entrepreneur of the year, Arab Entrepreneur of the Year, The One to Watch, People’s Choice and also Business Star of the year.

The awards are presented to small businesses who keep the entrepreneurial spirit alive in a world dominated by mega corporations and financial turmoil. Competing against over 3500 businesses that were considered for the award, Ethos Consultancy came out on top as the Consultants of the Year.

Ethos Consultancy specialises in providing bespoke service measurement, such as, mystery shopping, customer satisfaction solutions, training, consultancy, international benchmarking services and feedback management solutions. Clients range from Hospitality, Banking to Government departments around the region and has developed radically innovative methods for measuring customer experience.

As leaders in their field, Ethos Consultancy utilises the latest technologies and developments in customer service to better help its clients understand why Customer Experience Management and Customer Loyalty are so important for driving long term profit.

Ethos Consultancy is also proud to be a member of The International Customer Service Institute (TICSI). As the Middle East Regional TICSI Partner, Ethos is part of the leading global customer service partnership network, implementing all of TICSI’s Solutions across the GCC.

This year the Bank Benchmarking Index brought about many surprises and to highlight several details, Jad Rammal, Customer Service Consultant at Ethos Consultancy, gives his insights on this year’s results and standings through a television interview on featured on Dubai TV.

Ethos Consultancy has revealed the findings of its 7^th Annual Bank Benchmarking Index for service excellence. This year’s study indicates that 8 of last year’s top 10 are also in this year’s top 10 positions overall out of the 23 banks in the research. Although there are some interesting changes at the top, overall the research does seem to suggest that many of the UAE’s banks are still not focusing enough attention on customer service.

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Due to the resounding success of Customer Service Week 2010, Ethos Consultancy has decided to throw the event for a 2nd year, taking place in October 2011. Supported and executed under the Patronage of H.H. Lt. Gen. Sheikh Saif Bin Zayed Al Nahyan, Deputy Prime Minister & Minister of Interior, Government of United Arab Emirates, Customer Service Week 2011 is devoted to growing and raising customer service standards through awareness, education and sharing of international best practice.

Customer Service Week, which has been running in mature service quality markets since 1988, is a one week celebration of customer service and a discussion of service quality issues that are challenging both Government and Private Sector organisations across the UAE.

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