Ethos Consultancy

For the 2^nd year running Ethos Consultancy picked up an award at the Annual SME Advisor Middle East Stars of Business Awards & Summit which took place on Monday 28^th of November 2011 at Jumierah Beach Hotel. After winning the Business Star of the Year Award in 2010, Ethos beat off competition from over 3,500 SME applicants to win the SME Advisor Best Consultants in the UAE Award. This award is testament to the high levels of innovation and quality customer service solutions delivered by Ethos and its employees.

Ethos Employees gladly receiving the SME Advisor Best Consultants Award

ADCB sponsored the summit which is now a regular and well established programme in the UAE. The programme supports and rewards entrepreneurs who have developed successful businesses here in the UAE and recognises the following categories: Trade, Hospitality and Tourism, Retail, Media and Marketing, Events and Entertainment, Professional Services, Health and Wellness, Technology and Online, Manufacturing, Construction and Real Estate, Effective Financial Implementation, Incredibly Innovative Approach, Best Technology Approach, Impressive Management Policies, Consultants, Business Set Up, Transportation Logistics, ICT and Support Services, Finance, Green business of the year, Admirable woman entrepreneur, Emirati entrepreneur of the year, Arab Entrepreneur of the Year, The One to Watch, People’s Choice and also Business Star of the year.

The awards are presented to small businesses who keep the entrepreneurial spirit alive in a world dominated by mega corporations and financial turmoil. Competing against over 3500 businesses that were considered for the award, Ethos Consultancy came out on top as the Consultants of the Year.

Ethos Consultancy specialises in providing bespoke service measurement, such as, mystery shopping, customer satisfaction solutions, training, consultancy, international benchmarking services and feedback management solutions. Clients range from Hospitality, Banking to Government departments around the region and has developed radically innovative methods for measuring customer experience.

As leaders in their field, Ethos Consultancy utilises the latest technologies and developments in customer service to better help its clients understand why Customer Experience Management and Customer Loyalty are so important for driving long term profit.

Ethos Consultancy is also proud to be a member of The International Customer Service Institute (TICSI). As the Middle East Regional TICSI Partner, Ethos is part of the leading global customer service partnership network, implementing all of TICSI’s Solutions across the GCC.

This year the Bank Benchmarking Index brought about many surprises and to highlight several details, Jad Rammal, Customer Service Consultant at Ethos Consultancy, gives his insights on this year’s results and standings through a television interview on featured on Dubai TV.

Ethos Consultancy has revealed the findings of its 7^th Annual Bank Benchmarking Index for service excellence. This year’s study indicates that 8 of last year’s top 10 are also in this year’s top 10 positions overall out of the 23 banks in the research. Although there are some interesting changes at the top, overall the research does seem to suggest that many of the UAE’s banks are still not focusing enough attention on customer service.

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Due to the resounding success of Customer Service Week 2010, Ethos Consultancy has decided to throw the event for a 2nd year, taking place in October 2011. Supported and executed under the Patronage of H.H. Lt. Gen. Sheikh Saif Bin Zayed Al Nahyan, Deputy Prime Minister & Minister of Interior, Government of United Arab Emirates, Customer Service Week 2011 is devoted to growing and raising customer service standards through awareness, education and sharing of international best practice.

Customer Service Week, which has been running in mature service quality markets since 1988, is a one week celebration of customer service and a discussion of service quality issues that are challenging both Government and Private Sector organisations across the UAE.

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Yes you heard it right, cold calling is officially out for banks. Central Bank has passed a law prohibiting banks from contacting potential customers by phone to solicit business for various products such as credit options and loan facilities. What is a relief for many of us may not be the same sentiment the banks share with us.

One of their most lucrative and developed channels of business development has been put to a halt. The databases that have been created with prospect contact details are of little value. In addition to the new law, all the banks operating in the Middle East must to adhere to standardized rates. As a result, banks will be required to come up with another way of setting themselves apart from their competitors which means a new approach to their marketing investments and strategies. So, what’s next for banks in the region?

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