Lost Sales Calculator

What is the effect of poor customer service & sales skills on the bottom line?

To answer this question Ethos Consultancy has developed the Lost Sale Calculator - using figures from our recently completed Retail Benchmarking Study we can now estimate the revenue lost due to basic errors in customer service. Our research shows that 16% of consumers in Dubai would not return to or recommend a store they visited, 18% of consumers were not willing to make a purchase and a massive 43% of customer facing staff aren’t actively closing sales with 54% not up-selling.

How are these figures affecting your business?

With less disposable income per household retailers will have to work harder than ever when competing for the sale. Follow these 4 simple steps to see how much revenue your organisation will lose in a 12 month period if you aren't actively converting footfall and up-selling your products...