International Service Quality Benchmarking
International service quality benchmarking results against peer organisations is one of today’s most effective customer service improvement methods. Through international benchmarking, executives and managers can compare their results against peer organisations, identify best practices, share experiences and participate in a community of organisations dedicated to achieving service quality excellence.
Ethos Consultancy partners with organisations and institutions around the world in order to provide its clients with shared learning facilities. To support its clients, Ethos have exclusive rights in the UAE to anonymous benchmarking databases. Upon request, Ethos will provide an international service quality benchmarking report, so clients can quantitatively measure how their results rank against those of peer organizations.
The organisation’s results will be benchmarked against up to three different benchmarking groups and displayed in a comprehensive report. Public sector organisations can compare themselves against similar jurisdictions, while organisations with a similar area of service or client group, or a similar scope of work can also be benchmarked.
This benchmarking service is in place in order to facilitate shared learning. While the service remains anonymous, Ethos acts as an intermediary, bringing together organisations with similar interests to promote the sharing of knowledge and experiences.
"Excellent training, customised to our needs, conducted by highly qualified professional Service Quality Consultants, great learning environment, attention to detail, measuring outcomes & proactive follow up is the journey drawn by Ethos Consultancy to Service Excellence. This is one of the enablers behind our success within the annual Bank Benchmarking Study" Leslie Fernandes, Assistant VP of Service Quality, FGB