Customer Service in Travel Services Industry

Successful travel service companies exhibit rigorous and innovative customer procurement and retention strategies. In a fast-moving and highly competitive travel industry, customers are savvy and the market place can be an ruthless environment. In such competitive environments, customer experience is critical to high performance. Travel agencies and airlines’ customer service must be delivered at the highest level so as to create sustainable value for their customers and create log-term customer loyalty.

Ethos Consultancy have worked with Arabian Travel News on mystery shopping travel agencies in the UAE.  Each month ATN and Ethos choose four different travel agencies or companies to mystery shop and find out how satisfied customers are. The purpose of this exercise establish the standard of customer service and sales execution performance across the UAE. Ethos report their monthly findings as well as provide some insight and recommendations relating to areas which need improvement.

An example of some of the articles that have been published in Arabian Travel News are listed below. For the most recent article pick up your copy of ATN every month.