Customer Service Improvement
Customer service measurement and customer service improvement go hand-in-hand. Once the measurement process has been completed, Ethos develops an improvement action plan which takes into account the organisation's objectives, budget and resources. This plan will address all shortfalls identified within the measurement phase. Using this customer service improvement plan, Ethos leads its clients through a series of steps with the overall objective being the achievement of service quality excellence.
Customer Service Improvement Cycle
Big changes start with small improvements, but these small improvements can deliver visible and measureable results to clients' customers. Ethos works with clients on an improvement cycle that includes a mix of its customer service products and services. Some of the activities utilised in our customer service measurement cycle include:
Customer service benchmarking against peer organisations is one of today’s most effective improvement methods. Learn all about Customer Service Benchmarking.
Offering a full suite consultancy practice from development of campaign strategy to customer service operational deliverables, Ethos can help you become a market leader. More about Customer Service Consultancy.
Working across all sectors and industries, Ethos' training is tailored as an in-house program to address specific issues within your organisation. More about Customer Service Training.
Online Customer Service Assessment
This online Self Assessment allows organisations to review their customer service performance, identify areas for improvement and prepare an action plan to address any gaps. More about Customer Service Assessment.
The International Customer Service Standard
Customer satisfaction, retention, loyalty and employee commitment are factors that cannot be ignored. TICSS focuses attention on these crucial factors. More about The International Customer Service Standard.
Value Moments brings new meaning to the way companies measure and evaluate the ‘instances’ that create excellent customer satisfaction. More about Value Moments.
International Service Quality Benchmarking
Results against peer organisations is one of today’s most effective customer service improvement methods. Ethos Consultancy partners with organisations and institutions world-wide in order to provide its clients with shared learning facilities