About Us
After establishing ourselves in the UAE in 2004, Ethos has evolved into the leading provider in delivering excellence in customer service solutions across the Middle East. We believe customer service is one of the most important factors differentiating business performance and success between competitors.
To support our clients, Ethos has developed a range of customer service orientated solutions that help our clients achieve a sustainable competitive advantage in the field of service quality.
Ethos has a wealth of experience across a broad spectrum of industries in both the public and private sectors. Existing clients enjoy easy access to information on their customer service measurement and customer service improvement projects using our patented KnowledgeTRAK™ reporting tool.
Ethos has formed a number of strategic partnerships with companies worldwide. As a global partner of TICSI which is certified by BSI, Ethos Consultancy is licensed to train and assist organisations with the implementation of The International Customer Service Standard (TICSS), the first global standard of its kind in the world. Ethos also has a partnership with the Canadian company ICCS, which has enabled Ethos to internationally benchmark companies more comprehensively.