Due to the resounding success of Customer Service Week 2010, Ethos Consultancy has decided to throw the event for a 2nd year, taking place in October 2011. Supported and executed under the Patronage of H.H. Lt. Gen. Sheikh Saif Bin Zayed Al Nahyan, Deputy Prime Minister & Minister of Interior, Government of United Arab Emirates, Customer Service Week 2011 is devoted to growing and raising customer service standards through awareness, education and sharing of international best practice.
Customer Service Week, which has been running in mature service quality markets since 1988, is a one week celebration of customer service and a discussion of service quality issues that are challenging both Government and Private Sector organisations across the UAE.
Robert Keay, Managing Director of Ethos Consultancy states “With economical disruption fundamentally altering business reality, organisations and businesses are moving towards a new economic landscape. And as this new fiscal and commercial reality emerges, the UAE must re-examine conventional wisdom about how to succeed. Customer and citizen-centered service quality has never been more fundamental. By positioning excellence in customer service as a competitive differentiator and sustained value driver, businesses can intensify the customer experience, reinforce ongoing customer loyalty and maintain healthy profitable growth. Customer Service Week is about bringing challenging topics to the surface and discussing them. We’ve lined up local and international thought-leaders to present at the Customer Service Week Conference and hold workshops. An abundance of customer service orientated fun activities and educational events will take place across Abu Dhabi and Dubai throughout these four days. This will be a learning experience for all who get involved and a constructive step towards the improvement of customer service standards across the UAE as a whole.”
Customer Service Week which is held from the 3rd till the 6th of October will comprise of 2 days of workshops and 2 conference days. The workshops which will be held on the 3rd and the 6th, will be comprise itself of 4 half day workshops, held under the guidance and knowledge of prominent industry leaders. The conference days will be held on the 4th and 5th, will feature speakers and industry experts from around the world. For a complete list of speakers and the entire agenda please visit: http://www.iqpc.com/Event.aspx?id=549694
Customer Service Week also features the STAR Awards. The UAE Customer Service Week STAR Awards program has been developed and is endorsed by The International Customer Service Institute (TICSI) to reward and recognise private organisations, government departments and individuals delivering service excellence across the United Arab Emirates. The winners will be held on the first conference day (4th of October). The STAR Awards are accompanied by the Bank Benchmarking Index awards. With multiple changes in the banking environment, which bank has it all figured out? The 2011 Bank Benchmark Index Awards were created to reward the banks which value customer service and strive towards service excellence. The BBI has matured into one of the UAE’s most anticipated reports in the industry and with the recent changes in the banking environment; several challenges are bound to present itself. Which bank set itself apart from the rest? Be there to find out! The winners of the Bank Benchmark Index will be announced on the second conference day (5th of October).
But Customer Service Week is not just about attending the conference. It’s about celebrating Customer Service throughout the week and keeping that in mind we at Ethos Consultancy have created the Customer Service Week Tool Kit. To help you plan and organize your celebrations for maximum participation, motivation and fun; the customer service week team has developed a comprehensive set of celebration & communication tools and games. These tools are devised so as to help you work with your team in developing your customer service skills and knowledge as well as having some fun together.
As well as learning, sharing and collaborating, Customer Service Week is also about honoring the people who work on the frontlines serving and supporting their customers and citizens. Robert Keay, Managing Director, Ethos Consultancy states, “An abundance of customer service orientated fun activities and educational events will take place across Abu Dhabi and Dubai throughout these five days. This will be a learning experience for all who get involved and a constructive step towards the improvement of customer service standards across the UAE as a whole”.
UAE Customer Service Week is endorsed by The International Customer Service Institute and under the Patronage of H.H. Lt. Gen. Sheikh Saif Bin Zayed Al Nahyan, Deputy Prime Minister & Minister of Interior, Government of United Arab Emirates. IQPC has been enlisted to plan and execute the Customer Service Week Forum and Workshops under the stewardship of Ethos Consultancy.
For further information please visit: www.customerserviceweek.ae