Established in the UK in 1995, we relocated to Dubai in 2003. We are the leading provider in delivering excellence in customer service solutions across the Middle East, with our head office in Dubai. We believe customer service is one of the most important factors differentiating business performance and success between competitors.
We have developed a range of customer service solutions that help our clients achieve a sustainable competitive advantage in the field of service quality. We assist clients within a broad spectrum of industries to accomplish a bottom line financial improvement.
Read MoreOur comprehensive range of products, services and solutions are designed to ensure our clients receive tangible benefit. Our services include:
Our solutions and our people are leading edge in every respect with many of our clients benefitting from using our services for many years. Our customer service measurement and implementation solutions make the real difference in helping our clients excel in customer service delivery. Also, our solutions are tailor made for each of our clients, ensuring best practices implemented. We pride ourselves on being at the forefront of cutting edge online customer service solutions.
We are the leading customer service consultancy, measurement and training solutions firm in the Middle East, just ask our customers.
Read MoreThis year the Bank Benchmarking Index brought about many surprises and to highlight several details, Jad Rammal, Customer Service Consultant at Ethos Consultancy, gives his insights on this year’s results and standings through a television interview on featured on Dubai TV.
Read More